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Shipping

Enjoy FREE Shipping on all orders to the US and Canada!  Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays within the United States.  You will receive an email notification with tracking information once your items ship.

Click here for our entire shipping policy and rates.

 

Returns

Items purchsed online or by phone may be returned or exchanged by mail or at any DC Shoes/Quiksilver/Roxy retail store.  For a full refund, returns must be made within 30 days with the original receipt and merchandise must be in its original condition.

Click here for our entire return policy.

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Returns

Online & Phone Purchases Return Policy

You may return all unused product(s), purchased directly through our online store, via mail or in-store for a full refund within 30 days of the purchase date. Return(s) must be accompanied by original packing slip with the original tags attached.

 

E-Commerce in-store return: You may return product(s) purchased from a Company Official E-Commerce site, within (30) days of the purchase date with the original packing receipt, to a Company Retail Store. Return(s) must be in their original condition with the tags still attached. Customer will receive a refund in the same form of payment used at the time of purchase.

 

  • Returns after 30 days: If customer returns product(s) purchased from a Brand’s official e-commerce site after thirty (30) days, no credits or exchanges will be issued.
  • Return of Sale Items: Sale items that are not accompanied by the original receipt are non-refundable and non-returnable.

If the store lacks funds, the return is over $350, or the customer cannot be refunded on their original form of payment and does not want a merchandise credit, a check will be issued by Quiksilver’s corporate office located in Huntington Beach, California and the check will be mailed to customer within 4-6 weeks.

Please note: All online PayPal transactions, may only be returned via mail.

 

E-Commerce return via mail: You may return product(s) purchased from a Company Official E-Commerce site, within (30) days of the purchase date with the original packing receipt, via mail. Return(s) must be in their original condition with the tags still attached. Customer will receive a refund to the same form of payment used at the time of purchase.

We do not offer free returns via mail; all return shipping costs must be prepaid. We highly encourage you to use a traceable shipping method and to retain your return tracking information until your refund is processed.

Please note: All online PayPal transactions, may only be returned via mail.

 

Here’s how to submit your return via mail:

 

  • Complete the return questionnaire on the packing slip/receipt and return it with your items
  • Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
  • For all returns within the U.S., please select a carrier of your choice and send to the following address

Quiksilver.com

Attn. Returns Department

11310 Cantu-Galleano Ranch Rd.

Mira Loma, CA 91752

 

  • For all returns within Canada, please select a carrier of your choice and send to the following address:

Quiksilver.com

C/O Remco

570 Chester Rd.

Delta, BC V3M 5V8

 

Mail returns typically take 10-12 business days to process (from the time they are delivered to our warehouse).

 

Please note: At this time, we do not have an online exchange program in place. If you wish to exchange your product(s), you will need to return the undesired product(s) and place a new order for your replacements.

All online PayPal transactions, may only be returned via mail.

 

 

 

Click here to learn about In-Store Returns

Click here to learn about Returns via Mail

Click here to learn about Gift Returns

Click here to learn about Receiving Damaged or Defective Items

Click here to learn about Receiving the Wrong Item

Click here to learn about Warranties

Click here to learn about Retail Store Purchases Return Policy