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You may return unused product(s) purchased from a Company Official E-Commerce site for a full refund within (30) days of the purchase date.
Returns must be accompanied by the original packing receipt and items must be in their original condition with tags still attached. Customers will receive a refund to the same form of payment used at the time of purchase within 10-12 days from the day that your return is received.
E-Commerce return via mail: You may return product(s) purchased from a Company Official E-Commerce site, within (30) days of the purchase date with the original packing receipt, via mail. Return(s) must be in their original condition with the tags still attached. Customer will receive a refund to the same form of payment used at the time of purchase.
Mailing Your Return:
At this time, we do not offer free returns via mail and all return shipping costs must be prepaid by the customer. We highly encourage you to use a traceable shipping method and to retain your return tracking information until your refund is processed.
Please note: Items purchased at retail store locations cannot be returned via mail.
Here’s how to submit your return via mail:
- Complete the return questionnaire on the packing slip/receipt and return it with your items in their original condition with tags still attached.
- Securely pack merchandise in the original box, if possible, removing all extra labels from the outside of the package.
- For all returns within the U.S., please select a carrier of your choice and send to the following address:
Attn. Returns Department
11310 Cantu-Galleano Ranch Rd.
Mira Loma, CA 91752
- For all returns within Canada, please select a carrier of your choice and send to the following address:
580 Chester Rd.
Delta, BC V3M 5V8
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