Accessibility statement Skip to content

DC Shoes uses cookies to better understand how visitors use our site, for advertising, and to offer you a more personalized experience. We share information about your use of our site with third-parties, analytics, social media, and advertising partners in accordance with our Privacy Policy. You can manage this sharing by selecting the "Do Not Sell or Share My Personal Information" link located in the footer.

Close

Free Shipping for DC Crew Members

  • NEW TO SALE

     

    UP TO 60% OFF NEW SALE ITEMS

      Shop Men |Shop Women | Shop Kids

  •    CONSTRUCT   

    COMPLETELY ORIGINAL, YET UNDENIABLY RETROSPECTIVE   Shop Now

  • KALYNX ZERO

    HALF KALIS LITE, HALF LYNX ZERO, 100% DC.    Shop Now

Home > <Customer Service
 
 

FAQs

What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four payments without any interest.

How do I use Afterpay?

Just shop dcshoes.com and check out as usual. At checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy. Please note that all items in your shopping bag must be eligible for payment with Afterpay, and the total amount due must be between $35 and $2,000.

Where can I use Afterpay?

Installments by Afterpay can only be applied to purchases made on dcshoes.com. Payment options depend on purchase amount. 

Can I use Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the Afterpay payment schedule work?

For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.
For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

What if I can’t pay an Afterpay installment?

If funds are not available or you otherwise do not make your payment when it is due, you will be prevented from using Afterpay and late fees may apply.
Click here for complete terms.

When will my items be delivered if I use Afterpay?

Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.
Visit our shipping page for more information.

Is there a limit to how much I can spend on a single transaction?

Yes, your total amount due must be between $35 and $2,000 to use Afterpay installments on dcshoes.com.

What products are not eligible for purchase using Installments by Afterpay?

Afterpay is not available for gift card purchases. If you are purchasing gift cards along with Afterpay-eligible products, you will need to place two separate orders.

How do I return an item purchased using Installments by Afterpay?

You can return your Afterpay purchase by mail or by contacting customer service here. Please check that your return
or exchange meets our return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not
return your purchase to Afterpay.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay
customer support at info@afterpay.com. 

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. If you purchased using a pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments. If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount. 

Where can I find out more about Afterpay?

Visit the Afterpay website for a comprehensive list of FAQs, and check out Afterpay’s Privacy Policy here. If you have
any questions about your Afterpay account, please contact Afterpay directly via this web form.
FIND A Store
FIND A Store
Select your Region

Americas

    APAC / ASIA

      Europe

        Africa

          Change your country

           

          Select your Region
          Contact

          1-949-531-7390

          Specialists are available:
          Monday-Friday from 6AM - 6PM PST
          CLOSED Saturday, Sunday and all major US holidays.

           

          FAQ

          Get immediate answers to our most frequently asked questions.