DC Info

DC Shoes, Inc. Warranty Policy

Policy covers specific Footwear and Apparel.

DC Shoes, Inc. warrants all DC Shoes footwear and apparel to be free of defects in material or workmanship for a period of thirty (30) days from the original date of purchase, when purchased from an authorized DC Shoes dealer. If a product is found to be defective after inspection by a DC warranty technician, DC will repair or replace the product with an existing comparable model at DC’s discretion. DC Shoes, Inc. is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of DC Shoes, Inc. products.

DC Shoes, Inc. Limited Warranty Policy Limitations

Warranty policy is subject to the following limitations:

All warranty claims must be accompanied by the original purchase receipt from an authorized DC dealer.
All warranty claims returned to DC must have prior return authorization.
Repaired or replaced products are covered for the remainder of the original warranty.

How to process a warranty claim

We recommend customers first try to process their warranty through a DC authorized dealer. (This is the fastest and easiest way)

Call or e-mail the DC warranty department to obtain WA# (Warranty Authorization):
- Warranty issues call 888-532-3126
- Warranty issues e-mail warranty@dcshoes.com
  - Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.
After contacting the DC warranty department
- Ship your warranty promptly!
- Include a copy of the original receipt.
- Print the WA# on the outside of the box.
- DC Shoes is not liable for any items lost in transit. Additionally, customer's are responsible for all tracking information on return shipments.
- Ship to:
  Warranty Department
  WA#____________
  1333 Keystone Way
  Vista, CA 92081

International Warranty Claims:

E-mail warranty description and country of residence to: intwarranty@dcshoes.com

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to DC Shoes. DC Shoes will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

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