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DC Shoes Dealer Merchandise Return Policy and Procedures

So that DC Inc. may better serve our customers, DC requests your compliance with the following policy and procedures for merchandise returns. This policy applies to any and all returns (defective or otherwise) of any DC Shoes merchandise.

1. A return authorization request for mis-shipped items should be submitted to DC within 72 hours of receiving the incorrect product. A return authorization for all defective merchandise should be submitted to DC within one year of the date of shipment to receive full credit for merchandise. Please see Warranty Policy for valid consumer return guidelines. The request should include:
   • Reason for return
   • Account name and number
   • Style Number
   • Color
   • Sizes
   • Total Quantity
   • Invoice Number and Date


2. Requests for returns can be submitted through your sales rep or by:
   • Phone: (888) 532-3126
   • Fax: (760) 597-2564 (Please call or email to confirm that your fax was received.)
   • Email: returns@dcshoes.com


3. Upon approval of return request, a return authorization (RA) number will be issued via telephone, fax, or email and this RA number should appear on all shipping documents, cartons, and claims.  Any cartons that do not visibly display the RA number will be refused.


4. Authorized merchandise should be returned and received by DC Shoes within 45 days of approval at:
   DC Shoes
   Returns Department (RA#______)
   11310 Cantu Galleano Ranch Road
   Mira Loma, CA 91752
   
   Merchandise returned without authorization will not be accepted and will be sent back to the account.  Any storage and/or other fees resulting from these refusals will be at the accounts expense.  Merchandise returned in excess of authorized quantities will be refused. Credit will be granted for approved merchandise only.


5. Please send authorized returns in cartons, with security devices and any price stickers removed.  If boxes are damaged with price stickers, tears in the box, etc, the account may be subject to any fees associated with repairing the damaged boxes.  Any non-defective merchandise must be received in the original condition in which it was shipped.  A master packing document referencing the total carton count, RA number and accurate weight should be affixed to the lead carton.  Each carton should contain a debit memo claim/packing slip referencing the RA number, style number(s), color(s), size(s), and total quantities.  Shipments not meeting these requirements cannot be accepted and will be returned, at the account's expense.


6. Authorized returns of non-defective and non-mis-shipped items should be sent freight pre-paid.  DC Shoes will only pay freight and issue call tags for authorized returns of defective or mis-shipped merchandise.  If DC call tags are not used, DC will not pay for the freight charges.


7. Please keep a copy of all tracking information when returning merchandise, DC Shoes will not be liable for any items lost in transit that do not have proper proof of tracking information.