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I have a question about an item

  • Finding Items
    There are two ways to find items on Searching by Keyword or Item Number in the search box or by Browsing the links from the Home Page. By either method, you will find a variety of sorting functions to help you search.
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  • Learning More About Items
    If you would like more information about an item you see on, simply click on the item image. This will take you to a Product Detail page that provides a complete product description.

    Note: we are also providing informational content for items we will not be initially selling on the site. Please see the Product Detail page for information where you can buy the item not sold on
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  • Adding Items to Your Shopping Cart
    To add items to your Shopping Cart, follow these simple steps:
    • It may be necessary to choose a size and/or color for the item you want to purchase. Click on the drop-down menu under the product description to select a size and/or color.

      If a size or color is not listed in the drop-down menu, it is out of stock and is not available for purchase.
    • Enter a quantity in the field provided.
    • Make note of the Availability of the item.

      This tells you when we expect the item to leave our warehouse. Items that are not In Stock may take longer. The time it takes for the item to arrive at its destination depends on the shipping method you select in Checkout. For more information about Item Availability, click here.
    • Click the "Add to Cart" button to add the item to your Shopping Cart.

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  • Viewing Item Availability
    A product's availability is clearly noted on the Product Detail page as In Stock, Advanced Sale, or Release Date.

    Most items on our site are In Stock and ready to ship. Some items are either temporarily out-of-stock (Advanced Sale and Backorder items) or are not available for shipment until a specific release date provided by the manufacturer (Release Date items).

    For more detailed information about item availability, click here.
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  • Calculating Delivery Time
    Delivery Time = Warehouse Handling Time + Shipping Time

    • Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse.
    • Shipping Time is the amount of time it will take your order to ship once it has left our warehouse.

    During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

    For more information about delivery of your items, click here.
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 Did this help? Continue shopping.
 Still have questions? Contact Customer Service.
 To contact our Customer Service Department by phone, please call 1-888-532-3130.