Free Shipping on Orders Over $29
Enjoy FREE Shipping on all orders to the US and Canada! Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. You will receive an email notification with tracking information once your items ship.
Click here for our entire shipping policy and rates.
Items purchsed online or by phone may be returned or exchanged by mail or at any DC Shoes/Quiksilver/Roxy retail store. For a full refund, returns must be made within 30 days with the original receipt and merchandise must be in its original condition.
US In-Store Returns
If customer returns product(s) purchased from a Company Retail Store, within (30) days of the purchase date with the original receipt, to a Company Retail Store located in the continental U.S., in its original condition and with the tags still attached, customer will receive a refund in the same form of payment used at the time of purchase.
If the store lacks funds, the return is over $350, or the customer cannot be refunded on their original form of payment and does not want a merchandise credit, a check will be issued by Quiksilver’s corporate office located in Huntington Beach, California and the check will be mailed to customer within 4-6 weeks.
Canada In-Store Returns
As of November 2015, if a customer returns product(s) purchased from a Brand’s official e-commerce site in Canadian dollars to Company Retail Stores located in Canada, under the same requirements above, customer will receive a refund in the same form of payment used at the time of purchase. Gift cards issued for prior returns can only be used in store as merchandise credit and cannot be used online.
All product sales are intended for retail/ "end user" customers only, and are not intended for wholesale or redistribution by the purchaser. The resale of any products purchased from any of the Company Retail Stores or the Brands' e-commerce sites without the express prior written consent of Quiksilver, in each instance, is strictly prohibited. For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that Quiksilver determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without the prior written consent of Quiksilver. Quiksilver may refuse to sell any products to any person that Quiksilver believes, in its sole discretion, intends or endeavors to violate this policy.