ALWAYS FREE SHIPPING - ALL ORDERS US & CANADA
Ordering & Shipping
Returns & Exchanges
- Online & Phone Purchases Return Policy
- In-Store Returns
- Returns via Mail
- Gift Returns
- Exchanges via Mail
- Damaged or Defective Items
- Received the Wrong Item
- Retail Store Purchases Return Policy
Safety, Security & Privacy
Returns & Exchanges
US In-Store Returns
If customer returns product(s) purchased from a Brand’s official e-commerce site to a Company Retail Store located in the continental U.S.; in its original condition, packaging and with the tags still attached; within thirty (30) days of the purchase date; and with the original packing receipt, customer will receive a refund in the same form of payment used at the time of purchase.
- Returns after 30 days: Customers who return merchandise with the original packing slip, after the thirty (30) day period from purchase date but within a year, will be issued a refund at the selling price of the product at the time of the return.
- Returns after 1 year: If customer returns product(s) purchased from a Brand’s official e-commerce site after one (1) year, no credits or exchanges will be issued.
- Returns for Paypal Purchases - Please note that purchases made with PayPal may only be returned through the mail.
If the store lacks funds, the return is over $350, or the customer cannot be refunded on their original form of payment and does not want a merchandise credit, a check will be issued by Quiksilver’s corporate office located in Huntington Beach, California and the check will be mailed to customer within 4-6 weeks.
Canada In-Store Returns
If a customer returns product(s) purchased from a Brand’s official e-commerce site to Company Retail Stores located in Canada, under the same requirements above, customer will receive a refund in the form of a gift card at the exchange rates published on the date of the return. Returns processed via mail will be refunded the paid amount in the original form of payment.
All product sales are intended for retail/ "end user" customers only, and are not intended for wholesale or redistribution by the purchaser. The resale of any products purchased from any of the Company Retail Stores or the Brands' e-commerce sites without the express prior written consent of Quiksilver, in each instance, is strictly prohibited. For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that Quiksilver determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without the prior written consent of Quiksilver. Quiksilver may refuse to sell any products to any person that Quiksilver believes, in its sole discretion, intends or endeavors to violate this policy.