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Shipping

Enjoy FREE Shipping on all orders to the US and Canada!  Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays within the United States.  You will receive an email notification with tracking information once your items ship.

Click here for our entire shipping policy and rates.

 

Returns

Items purchsed online or by phone may be returned or exchanged by mail or at any DC Shoes/Quiksilver/Roxy retail store.  For a full refund, returns must be made within 30 days with the original receipt and merchandise must be in its original condition.

Click here for our entire return policy.

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Returns & Exchanges

Damaged or Defective Items

If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately at 888-532-3130. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

 

Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.