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Shipping

Enjoy FREE Shipping on all orders to the US and Canada!  Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays within the United States.  You will receive an email notification with tracking information once your items ship.

Click here for our entire shipping policy and rates.

 

Returns

Items purchsed online or by phone may be returned or exchanged by mail or at any DC Shoes/Quiksilver/Roxy retail store.  For a full refund, returns must be made within 30 days with the original receipt and merchandise must be in its original condition.

Click here for our entire return policy.

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Warranty

Baggage Warranty

Policy covers specific Bags, Backpacks and Luggage.

 

ZQK warrants all Bags, Backpacks and Luggage to be free of defects in material or workmanship for a period of one (1) year from the original date of purchase, when purchased from an authorized dealer. The Bags, Backpacks and Luggage warranty covers defect of workmanship and materials, but does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use.  If a ZQK product is found to be defective after inspection by a warranty technician, ZQK will repair or replace the product with an existing comparable model at the technician’s discretion. ZQK is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

 

Limited Warranty Policy Limitations

Warranty policy is subject to the following limitations:

 

  • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
  • All warranty claims returned must have prior return authorization.
  • Repaired or replaced products are covered for the remainder of the original warranty.

 

How to process a warranty claim

We recommend customers first try to process their warranty through an authorized dealer.

 

E-mail the warranty department to obtain Warranty Authorization:

 

After contacting the warranty department

 

  • Ship your warranty promptly!
  • Include a copy of the original receipt.
  • If DC Shoes Warranty, print the WA# on the outside of the box.
  • ZQK is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Ship to:

Warranty Department

5600 Argosy Circle

Building 100

Huntington Beach, CA 92649

 

 

International Warranty Claims:

To contact a warranty department outside of the United States Click Here.

 

Select your country and send your request to their customer service department.

 

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to ZQK. ZQK will cover shipping cost on replacement or repaired item(s) shipping back to the customer.