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Shipping

Enjoy FREE Shipping on all orders to the US and Canada!  Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays within the United States.  You will receive an email notification with tracking information once your items ship.

Click here for our entire shipping policy and rates.

 

Returns

Items purchsed online or by phone may be returned or exchanged by mail or at any DC Shoes/Quiksilver/Roxy retail store.  For a full refund, returns must be made within 30 days with the original receipt and merchandise must be in its original condition.

Click here for our entire return policy.

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Ordering & Shipping

Shipping Methods & Timelines

 

Online orders placed with standard shipping may take 1 to 2 business days to process before shipping from our warehouse. (Excludes weekends & all U.S. federal holidays). Estimated delivery dates depend on location and are typically scheduled to arrive 5 -7 business days after an order has shipped.

 

Online orders placed with expedited shipping (2Day & 1Day) typically ship same day for orders placed before 12 PM PST. Orders placed after 12 PM PST, will ship out the following business day. (Excludes weekends & all U.S. federal holidays).

 

 

US Shipping Rates & Timelines:

 

US Lower 48 

 

US Standard Ground (orders under $29) $3.99 You can expect your order to arrive within 5-7 full business days after it has shipped.
US Standard Ground (orders over $29) FREE You can expect your order to arrive within 5-7 full business days after it has shipped.
Express $7.99 You can expect your order to arrive within 1-5 full business days after it has shipped.
2-3 Day $9.99 You can expect your order to arrive within 2-3 full business days after it has shipped.
One Day $19.99 You can expect your order to arrive within 1 full business day after it has shipped.

 

 

US Alaska & Hawaii 

 

2-3 Day (orders under $29) $6.99 You can expect your order to arrive within 2-3 full business days after it has shipped.
2-3 Day (orders over $29) FREE You can expect your order to arrive within 2-3 full business days after it has shipped.
One Day $24.99 You can expect your order to arrive within 1 full business day after it has shipped.
 

 

US PO Box, UST, APO/FPO 

 

US Standard Ground (orders under $29) $3.99 You can expect your order to arrive within 5-10 full business days after it has shipped.
US Standard Ground (orders over $29) FREE You can expect your order to arrive within 5-10 full business days after it has shipped.
 

 

Shipping to Canada

 

  • Items leave the warehouse in 1-2 business days
  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • Your order ships from the Quiksilver facility to the Canadian Border, and then to you. You will receive an email notification once your order ships. Please allow 3-5 business days for tracking to update after your order has shipped.
  • Any order being shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. A summary of these charges will be included in the Tax & Duty fee line. The order total presented at checkout will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery.
  • You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.

 

CANADA via fedex (IN CANADIAN DOLLARS)

 

Standard Shipping (orders under C$39) C$6.99 You can expect your order to arrive within 5-8 business days after it has shipped.
Standard Shipping (orders over C$39) FREE You can expect your order to arrive within 5-8 business days after it has shipped.
Expedited Shipping C$29.99 You can expect your order to arrive within 3-6 business days after it has shipped.