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Ordering & Shipping
Returns & Exchanges
- Online & Phone Purchases Return Policy
- In-Store Returns
- Returns via Mail
- Gift Returns
- Exchanges via Mail
- Damaged or Defective Items
- Received the Wrong Item
- Retail Store Purchases Return Policy
Safety, Security & Privacy
DC Shoes Gift Cards can be purchased online for use in DC Shoes, Quiksilver, and Roxy retail stores located in the United States, or online at www.dcshoes.com, www.quiksilver.com, and www.roxy.com. Gift Cards can be ordered in any whole dollar amount between $5 and $500. The Gift Card recipient must have a valid shipping address in the United States or Canada.
Click Here to purchase a gift card.
Gift Card Balance
Checking the balance of your Gift Card is easy! You can check the balance remaining on your Gift Card at any DC Shoes retail store or by calling 800-943-2710. This phone number is listed on the back of the card. When you call, be sure to have your Gift Card number and PIN in front of you.
You may also check your balance online - Check Your Gift Card Balance
Redeeming a Gift Card online
- Shop online at www.dcshoes.com and select items you wish to purchase.
- When you're ready to checkout, click "Cart” and proceed through our Secure Checkout.
- You may enter your Gift Card number and unique PIN from the card on the Payment page and click "Apply."
- If you already have a Gift Card that does not have a PIN, it cannot be redeemed online and can only be redeemed at DC Shoes retail stores. In order to use your Gift Card online, your remaining balance can be transferred to a new Gift Card at your local DC Shoes retail store.
- Please make sure you keep all Gift Cards used to make a purchase until your order arrives. If your order cannot be fulfilled or you return any items, it may be necessary to grant credit back to one of these cards.
Redeeming a Gift Card at a retail store
At the register, present the Gift Card as you would any other form of payment. The amount you spend will be deducted from your Gift Card balance.
Rules and Regulations for Gift Cards
- Gift Cards are only redeemable at a DC Shoes, Quiksilver or Roxy retail store in the United States or online at dcshoes.com, quiksilver.com, and roxy.com.
- Gift Cards are not redeemable at international DC Shoes, Quiksilver, or Roxy retail stores
- You cannot purchase a Gift Card with another Gift Card.
- You cannot purchase an Online Gift Certificate or Gift Card with another Online Gift Certificate or Gift Card.
- If the amount of your Gift Card does NOT cover the total purchase amount, you will need to pay for the remainder of the purchase with another valid form of payment.
- If the amount of your Gift Card is for MORE than the total order amount, the balance will be stored on your Gift Card for future use.
- Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
- We cannot replace lost or stolen Gift Cards.
- No sales tax is charged when buying Gift Cards; however, purchases paid for with Gift Cards will be charged applicable sales tax if shipped to addresses in the states indicated here.