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Ordering & Shipping
Returns & Exchanges
- Online & Phone Purchases Return Policy
- In-Store Returns
- Returns via Mail
- Gift Returns
- Exchanges via Mail
- Damaged or Defective Items
- Received the Wrong Item
- Retail Store Purchases Return Policy
Safety, Security & Privacy
E-Gift Cards are redeemable online only at dcshoes.com and cannot be used at any physical DC Shoes retail stores.
E-Gift Cards can be ordered in any whole dollar amount between $5 and $500 and may be sent via email to any individual with a valid email address. The E-Gift Card contains a purchasing code and PIN number and are typically activated within 24 hours of receiving the email.
Click Here to purchase an E-Gift Card
After you purchase an E-Gift Card
- We will send the recipient an email with all of the information needed to use the E-Gift Card at dcshoes.com.
- A confirmation email will also be sent to the purchaser.
Redeeming an E-Gift Card
- Shop dcshoes.com and select items you wish to purchase. Please note that E-Gift Cards are not redeemable in DC Shoes physical store locations.
- When you're ready to checkout, click "Cart” and proceed through our Secure Checkout.
- Enter your E-Gift Card Code (codes are case sensitive) and PIN number on the Payment page and click "Apply."
Rules and Regulations for E-Gift Cards
- You cannot purchase an E-Gift Card with another E-Gift Card.
- E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
- We cannot replace lost or stolen E-Gift Cards.
- No sales tax is charged when buying E-Gift Cards; however, items purchased with E-Gift Cards will be charged applicable sales tax if shipped to the states indicated here.